Returns & Exchanges

RETURN POLICY - 30 DAYS

At Sunsena by Debno LLC we want you to have the best experience possible. We therefore gladly accept products for exchange (US only), store credit or refund within 30 days of purchase.

FOR USA ORDERS

  • Return or exchange your item(s) within 30 days of delivery
  • Exchange, Store Credit or Refund
  • Your refund will be processed as soon as we receive your shipment. Note that refunds may take up to 6 additional business days due to bank-processing times.
  • Return fee: $5, no additional cost for the return shipping label
  • Start your exchange or return by contacting customer service at contactsunsena@debnollc.com

FOR INTERNATIONAL ORDERS (UK, Canada, Australia, New Zealand, The Netherlands, France)

  • Return your item(s) within 60 days of delivery
  • Store Credit or Refund
  • Your refund will be processed as soon as we receive your shipment. Note that refunds may take up to 6 additional business days due to bank-processing times.
  • Return fee: $10 flat fee, no additional cost for the return shipping label
  • Start your return by contacting customer service at contactsunsena@debnollc.com

FOR INTERNATIONAL ORDERS (REST OF WORLD)

  • Return your item(s) within 60 days of delivery
  • Store Credit or Refund
  • Your refund will be processed as soon as we receive your shipment. Note that refunds may take up to 6 additional business days due to bank-processing times.
  • There is no return fee but you will be responsible for paying for the return label
  • Start your return by contacting customer service at contactsunsena@debnollc.com

RETURN INSTRUCTIONS

  1. Start a return by contacting customer service at contactsunsena@debnollc.com
  2. Securely pack items. If available, please use original packaging to help reduce carbon footprint.
  3. Attach your return label to the package.
  4. Drop off the package to your nearest carrier location. Please don't combine separate orders into one package, this will delay your return.
  5. We'll issue your refund, gift card, or exchange once your items have been received and approved.